> ## Documentation Index
> Fetch the complete documentation index at: https://playerzero.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Connect Intercom to PlayerZero for AI-assisted customer conversation management and ticket triage.

Intercom is a customer messaging platform that allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

## What You Can Do

Once connected, PlayerZero AI agents can:

* **Search tickets** — Find tickets using filters across fields like state, assignee, category, and dates with pagination support
* **Get tickets** — Access full ticket details including title, description, state, and attributes
* **Create tickets** — Create new tickets with title, description, ticket type, and contact assignment
* **Update tickets** — Modify existing ticket title, description, state, and assignments
* **Reply to tickets** — Post admin comments directly on tickets with HTML formatting support
* **Search conversations** — Find conversations using multi-filter search with pagination
* **Get conversations** — Read full conversation details and message threads
* **Reply to conversations** — Post replies visible to customers, internal admin notes, or assignment updates on conversations
* **Close conversations** — Mark conversations as closed when issues are resolved
* **Open conversations** — Reopen closed or snoozed conversations that need further attention
* **Snooze conversations** — Temporarily snooze conversations for later follow-up
* **Assign conversations** — Route conversations to a specific admin or team member
* **List admins** — Discover available admins for assignment and routing decisions
* **Get admin details** — Look up specific admin information and metadata
* **Manage tags** — List, create, and delete tags in your Intercom workspace
* **Tag contacts and conversations** — Apply or remove tags on contacts and conversations for organized categorization

## Use Cases

* **Automated triage** — AI agents analyze incoming Intercom conversations and surface relevant code context, related tickets, or known issues
* **Conversation lifecycle management** — Route and manage conversations end-to-end — assign to the right team member, snooze for follow-up, or close resolved items
* **Ticket management** — Create tickets from debug findings or update existing tickets with root cause analysis and investigation results
* **Debug-to-reply workflow** — Convert debug findings into well-documented Intercom replies with root cause analysis
* **Cross-reference analysis** — When investigating bugs, agents pull in related Intercom conversations and tickets for full customer impact context
* **Tag management** — Organize contacts and conversations with tags based on investigation findings, issue categories, or customer segments

## Setup

<Note>
  Setup starts in PlayerZero — no pre-configuration in Intercom is required.
</Note>

1. In PlayerZero, navigate to **Settings → Context → Ticketing**
2. Find **Intercom** and click **Connect**
3. You'll be redirected to Intercom to log in and authorize PlayerZero
4. After authorization, select which PlayerZero projects should have access to this integration

## Get Started

👉 [AI Player overview](/features/ai-player)

👉 [Setup guide](/developer-guide/quickstart-guide)